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Privacy Policy

Thank you for choosing to be part of our community at Emergent 3 ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at support@emergent3.com.

This privacy policy explains how we handle your information when you:

  • Visit our website at https://emergent3.com

  • Access our desktop or web applications (Emergent 3, E3, E3 Safety – e3.software)

  • Download and use our mobile applications (Emergent 3, E3, E3 Safety – e3.software)

  • Engage with us through related sales, marketing, or events

"Website" refers to any site that links to this policy, "App" refers to any application that links to this policy, and "Services" refers to the Website, App, and all related offerings.

Please read this policy carefully to understand how your information is collected, used, and safeguarded.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when registering an account, expressing interest in our services, participating in activities, or contacting us.

Collected information may include:

  • Name

  • Phone number

  • Email address

  • Job title

  • Username

All information you provide must be accurate, complete, and up to date.

Information Automatically Collected

Certain information is automatically collected when you use our Services. This does not identify you personally but includes details such as:

  • IP address

  • Browser and device characteristics

  • Operating system

  • Language preferences

  • Referring URLs

  • Device name and general location (based on IP)

  • Usage patterns and technical data required for security, analytics, and reporting

We also use cookies and similar technologies.

Device and Usage Data

This may include:

  • Log data (timestamps, pages viewed, actions taken)

  • Device data (hardware model, carrier, system configuration)

Information Collected Through the App

If you use our App, we may collect mobile-specific data such as:

  • Device details (model, OS version, identifiers)

  • App interaction data

  • Optional permissions you grant (Bluetooth access, storage, push notifications)

These details support app functionality, security, troubleshooting, and analytics.

2. How We Use Your Information

We process personal information for purposes based on legitimate interests, contract fulfillment, legal obligations, and/or your consent.

Uses include:

  • Posting testimonials with your consent

  • Requesting feedback

  • Enabling user-to-user communication (with consent)

  • Managing user accounts

  • Sending administrative information (service updates, policy changes)

  • Enhancing security and preventing fraud

  • Responding to legal requests

  • Delivering requested services

  • Providing user support

  • Sending marketing communications (with opt-out options)

  • Conducting analytics and improving Services

Information used for analytics or research may be anonymized.

3. Sharing Your Information

We share information only when necessary and aligned with legal bases such as consent, legitimate interests, contract performance, or legal obligations.

Information may be shared with:

  • Service providers and contractors

  • Third parties assisting with analytics, hosting, email delivery, customer service, or marketing

  • Another company during a merger, acquisition, or business transfer

We do not sell or rent your personal information.

4. Third Parties With Whom We Share Information

We may share information with:

  • Amazon Web Services (AWS) – cloud hosting

  • Firebase Authentication – user authentication

  • Google Analytics – website and app analytics

  • Google Play Console, TestFlight – app testing and diagnostics

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tools to store information about your usage preferences. You can adjust cookie settings in your browser. See our Cookie Policy for details.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes in this policy unless a longer period is required by law.

When no longer needed, data will be deleted, anonymized, or securely archived if immediate deletion is not possible.

7. How We Protect Your Information

We follow Amazon Web Services (AWS) security best practices for safeguarding data, including encryption, access controls, monitoring, and secure infrastructure management. These measures align with industry standards to help protect your information at every stage of storage and transmission.

 

8. Your Privacy Rights**

You may review, update, or delete your account information at any time by:

You may opt out of cookies or marketing emails as described in your browser settings or email links.

9. Do-Not-Track Controls**

We do not currently respond to Do-Not-Track (DNT) browser signals due to the absence of a standardized protocol.

10. California Privacy Rights (CCPA) (CCPA)**

California residents have specific rights regarding their personal information under the CCPA.

You may request:

  • Disclosure of information collected

  • Deletion of personal information

  • Information about third parties with whom data is shared

We do not sell personal information.

Requests may be submitted to support@emergent3.com.

11. Updates to This Policy**

We may update this policy periodically. Updates will be indicated by a revised date. Material changes may be communicated directly or posted prominently.

12. Contact Information**

For questions or concerns, contact:

support@emergent3.com

13. Reviewing, Updating, or Deleting Your Data**

To request access to, modification of, or deletion of your personal information, contact:

support@emergent3.com

14. Student Information System (SIS) Data Access (SIS) Data Access**

If you are part of a Student Information System (SIS) integration, any SIS-related data provided to Emergent 3 is accessible only during an active emergency event. This limited access is strictly for the purpose of supporting emergency response.

Because SIS data is accessed exclusively under emergency conditions, this use falls under the FERPA emergency exception, allowing authorized personnel to access necessary information without violating student privacy protections.

Outside of an active emergency, SIS data is accessible only to administrators and authorized users, and remains safeguarded and protected under all applicable privacy and security standards.