Privacy Policy

Thank you for choosing to be part of our community at Emergent 3 ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at support@emergent3.com.

This privacy policy explains how we handle your information when you:

• Visit our website at https://emergent3.com

• Access our desktop or web applications (Emergent 3, E3, E3 Safety – e3.software)

• Download and use our mobile applications (Emergent 3, E3, E3 Safety – e3.software)

• Engage with us through related sales, marketing, or events

"Website" refers to any site that links to this policy, "App" refers to any application that links to this policy, and "Services" refers to the Website, App, and all related offerings.

Please read this policy carefully to understand how your information is collected, used, and safeguarded.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when registering an account, expressing interest in our services, participating in activities, or contacting us.

Information You Provide

• Name, email address, phone number
• Job title and username
• Profile pictures and emergency contact information
• Building/location information

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, timestamps)
• Push notification tokens for emergency alerts
• Cookies and similar tracking technologies

Device and Usage Data

This may include:

• Log data (timestamps, pages viewed, actions taken)

• Device data (hardware model, carrier, system configuration)

Information Collected Through the App

If you use our App, we may collect mobile-specific data such as:

• Device details (model, OS version, identifiers)

• App interaction data

• Optional permissions you grant (Bluetooth access, storage, push notifications)

These details support app functionality, security, troubleshooting, and analytics.
WE DO NOT TRACK YOUR DEVICE(S) LOCATION.

2. How We Use Your Information

We process personal information for purposes based on legitimate interests, contract fulfillment, legal obligations, and/or your consent.

Uses include:

• Provide emergency response services (alerts, check-ins, chat, maps)
• Manage your account and organizational profile
• Send service updates and security notifications
• Improve our Services and provide customer support
• Comply with legal obligations

3. Sharing Your Information

We share information only when necessary and aligned with legal bases such as consent, legitimate interests, contract performance, or legal obligations.

Information may be shared with:

• Service Providers: AWS (hosting), Integration Partners (SIS data), Mailgun (email), and other trusted partners who help us operate our Services
• Emergency Personnel: Within your organization during active emergencies
• Legal Requirements: When required by law or to protect safety
• Business Transfers: In connection with a merger, acquisition, or sale

We do not sell or lease your personal information.

4. Data Security

We protect your information using industry-standard security measures:

• Data stored on Amazon Web Services (AWS) secure infrastructure
• Encryption for data in transit (TLS 1.2+) and at rest
• Database isolation within a private Virtual Private Cloud
• Regular security testing and monitoring
• Access controls and authentication requirements

Data is stored in Amazon Web Services (AWS) data centers located in the United States.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tools to store information about your usage preferences. You can adjust cookie settings in your browser.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes in this policy unless a longer period is required by law. Inactive accounts may be deleted after 12 months with prior notice.

When no longer needed, data will be deleted, anonymized, or securely archived if immediate deletion is not possible.

7. Your Privacy Rights

You may review, update, or delete your account information at any time by:

• Updating your account settings

• Contacting us at support@emergent3.com

We will respond to requests within 30 days. You may opt out of cookies or marketing emails as described in your browser settings or email links.

8. California Privacy Rights (CCPA)

California residents have specific rights regarding their personal information under the CCPA.

You may request:

• Disclosure of information collected

• Deletion of personal information

• Information about third parties with whom data is shared

We do not sell personal information. Authorized agents may submit requests on your behalf with proper documentation. Additionally, you have the right to receive your data in a portable format.

Requests may be submitted to support@emergent3.com.

9. Updates to This Policy

We may update this policy periodically. Updates will be indicated by a revised date. Material changes may be communicated directly or posted prominently.

10. Contact Information

For questions or concerns, contact:

support@emergent3.com

11. Student Information System (SIS) Data

If your organization uses a student information system integration - We collect the following SIS data for emergency response purposes:

• SIS data is available for accountability and emergency response purposes. We collect the following data: student name, school(s), courses, class schedules, guardian data. 
• Access complies with FERPA emergency exceptions
• Outside emergencies, SIS data is accessible only to authorized administrator users.
• Integration provided through Ednition, an ISO 27001 and SOC 2 certified partner.

We do not knowingly collect information from children under 13 without parental or school consent. Student data is handled in compliance with FERPA requirements.